Engineering support, start to finish
From the first selection question to a spare part five years after installation, service is part of the product. Here is exactly what you get when you work with Konrak.
News
Factory updates, new certifications and the trade fairs we attend.
Read newsBlog
Application notes and technical guides on switches, standards and selection.
Read blogSolutions
Switch configurations for solar, lifting, automation and distribution.
See solutionsFAQ
MOQ, OEM terms, certification, payment and delivery questions answered.
Read FAQPre-sales: we turn complexity into clarity
Selection is where most switch problems start. Our engineers work from your drawing, load data and target market — not from a generic catalogue page.
Application engineering
Free switch selection guidance based on your CAD drawings and load analysis, including cable sizing, utilisation category and thermal current.
- CAD drawing review
- Load and duty-cycle analysis
- Compliance consulting (UL / IEC / GB)
Prototyping partnership
3D modelling and functional samples within 10 working days for high-potential accounts, so you can test the fit before committing to tooling.
- 3D models for panel design
- Functional samples in 10 days
- Fit and function validation
OEM / ODM flexibility
Custom branding, packaging, installation methods and functions. We have delivered OEM programmes for clients in 11 countries.
- Your logo and packaging
- Custom contact arrangements
- Private-label documentation
A five-step path from enquiry to delivery
Share your application
Send a drawing, a nameplate photo or the part number you use today, plus quantity and target market.
Engineering review
We confirm the equivalent configuration, the certificate package and any tooling or MOQ implications.
Quote & sample
Written quotation with lead time; 3D models and functional samples where the project requires them.
Production & QC
Assembly and in-house inspection under ISO 9001:2015, with records traceable to your order.
Delivery & aftercare
Average 7-day delivery on standard items, then warranty, technical support and spare parts.
After-sales: building lifetime trust
A switch that fails on site costs far more than the switch. Our after-sales commitments are written down, time-bound and included with standard products.
- 1-year full warranty on standard products — including shipping.
- 24-hour technical support and a 72-hour failure analysis report.
- Remote operation training by video call for your assembly or service team.
- Lifetime product upgrade notifications when a range is improved.
- Spare parts priority supply for partners with assembly capability.
What you can hold us to
| Service | Commitment | Applies to |
|---|---|---|
| Enquiry response | Within 24 hours, Monday–Saturday | All new enquiries |
| Technical support | 24-hour response by email, phone or WhatsApp | All customers |
| Failure analysis | Written report within 72 hours of receiving information | Warranty cases |
| Warranty | 1 year, full coverage including shipping | Standard products |
| Samples | 3D models and functional samples in 10 working days | Qualified projects |
| Custom production | 3–5 weeks from approved sample | OEM / ODM orders |
| Standard delivery | 7 days average from order confirmation | Stocked items |
| Spare parts | Priority allocation from dedicated stock | Registered partners |
Service levels are our standard commitments. Contractual terms for OEM and project orders are agreed in writing before production.
Have a drawing, a load or a deadline?
Send it over. We will tell you which Konrak switch fits, which certificate you need, and how fast we can ship.